Carpet Cleaning

[schema type=”organization” orgtype=”LocalBusiness” url=”” name=”Quest Floor Care” description=”Quest Floor Care provides carpet cleaning, tile and grout care, and furniture care to residents and businesses in the New River Valley and Roanoke.” city=”Christiansburg” state=”Virginia” country=”US” phone=”540-818-4073″]

Carpet being cleaned with hot water extraction method

Carpeting, much like a wardrobe, can speak volumes to others. Preserving your carpet’s freshness and appearance requires regular maintenance as allergens, pollutants, and dirt are brought in and tracked throughout your home or office on a daily basis. Carpets should be cleaned professionally every 6-18 months, depending on foot traffic.

Quest Floor Care offers a Spot and Spill Warranty* for one year after a cleaning to thank our customers. We provide a bottle of our Spot and Stain Remover to allow you to touch up unforeseen accidents between professional cleanings. If a spot is too tough for you to tackle, we will make an appointment to remove the stain at no cost.

* The Spot and Spill Warranty does not cover pet accidents.

Our Process

Since no two jobs are the same, Quest Floor Care uses several different approaches to make your carpets look like new. During the consultation, we will discuss these methods and come up with a game plan. Let’s take a look at the process:


During our free consultation, we take time to inspect our clients’ areas of concern and explain our cleaning procedures. We customize a cleaning package for your carpets and desired results, and provide an estimate upfront—there are no hidden charges.

Protecting Your Home

Most carpet cleaners are in a rush to get to their next job, at the risk of damaging your floors, walls, and personal items. We take great care to make sure we do not damage your home.

Dry Soil Removal

80% of the dirt in your carpet is dry soil. It causes carpet wear and contains allergens such as dust mite droppings pet dander, and dead skin. We remove dirt and allergens with a commercial-grade HEPA vacuum prior to beginning work to ensure that your carpets are truly clean when we finish.

Spot and Stain Treatments

Did you know there is a difference between a spot and a stain? When there is a substance on the carpet fiber, it’s a spot. If that substance has discolored the carpet fiber, it’s a stain. Quest provides expert spot and stain removal, and we notify customers before cleaning if we see a stain that we may not be able to remove. Stains such as ink, wine, dyes, and urine may incur separate charges based on severity.

5 year old betadine stain being removed from carpet

5 year old betadine stain, halfway gone!

Soil Suspension and Carpet Scrub

We pre-condition your carpet with a butyl-free product that brings trapped dirt to the surface. We then use a rotary machine to break the dirt loose. The scrubbing procedure goes a long way towards making your carpet cleaner.


Quest follows carpet manufacturers’ guidelines and uses the hot water extraction method. We use a wand to remove water and dirt thoroughly, ensuring a great cleaning. It’s like taking a shower.

Final Details

The last steps of our cleaning process include wiping baseboards clean and applying a protectant to your carpet.


We use fans to quickly dry your carpet. For extreme cases, we provide high flow air-movers to accelerate the drying process. Leaving a fan is a small additional fee.


Most carpet cleaners are quick to leave the home after a job is done to escape potential criticism from the client. Quest Floor Care invites our clients to walk through their space with us after we complete a project to make sure everything looks perfect before we pack up. We will not charge unsatisfied customers.